refund-policy

Exchange Policy

Exchange Policy

Customer satisfaction is our utmost priority. We try our best to deliver products in the right conditions by multiple quality control checks. In a very rare case, a defect may pass unnoticed.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
Please note: All tags need to be intact at return. 


To initiate returns, please submit your return request within 2 days of your purchase by emailing us at online@sudhafashions.com. You will need the order number and the email associated with your order to initiate returns.
• After you submit your return request, you receive an email from us within 24 hours.
• When you return your product – it must include a copy of the delivery packing slip or invoice.
• If the product is defected, please include the product picture in the email.
• All Sale/ Clearance items are non-exchangeable.
• We are not responsible for any damages caused to the packaging during transit but if you notice any damage to the product, submit an exchange request immediately via mail within 2 days of receiving the package for possible resolution.
• Every returned product goes through a review cycle. Hence, exchange is subject to review by our customer success team.

No Return / No Refund Policy

1. We do not provide refunds under any circumstances.
2. We do not accept returns for change of mind, incorrect selection, or any reason other than receiving a damaged or defective product.
3. Eligible cases will be resolved through exchange only, subject to verification.

Notes:
1. Some of our products may contain natural embellishments and are handcrafted. These may cause irregularities and will not be considered as a defect.
2. We make every effort to display the product colour as accurately as possible. However, the resolution and colour composition of each computer monitor varies; we cannot guarantee the accuracy of the colours of products displayed on our website.
If you have any queries, feel free to get in touch with us from 10:30am to 7:30pm Monday to Saturday IST. We respond to every email we receive within 24 hours. 

For Immediate exchanges contact us at Online@sudhafashions.com or call us at +919187217224. We will try our best to accommodate your request.